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European Skills, Competences, Qualifications and Occupations

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.4 - providing information and support to the public and clients
S3.4.0 - providing information and support to the public and clients
S3.4.1 - providing information to the public and clients
- answer incoming calls
- answer patients' questions
- answer questions about the train transport service
- assist passengers with timetable information
- carry out bibliographic work
- clarify how various components work together
- describe electric drive system
- distribute programmes at the venue
- explain features in accommodation venue
- handle warranty for digital equipment
- inform customers of activity changes
- notify customers on special offers
- process customer requests based on the REACh Regulation 1907 2006
- provide amusement park information
- provide customers with order information
- provide information on facility's services
- provide information on mortuary services
- provide information on school services
- provide information on solar panels
- provide information on study programmes
- provide information on the effects of childbirth on sexuality
- provide information on the effects of physiotherapy
- provide information on train routes
- provide information on wind turbines
- provide information related to antique items
- provide information to customers on tobacco products
- provide information to passengers
- provide library information
- provide medicines information
- provide tourism related information
- provide visitor information
- quote prices
- respond to enquiries
- respond to requests for logistics services from all over the world
- update message displays
S3.4.2 - accompanying and welcoming people
S3.4.4 - providing general assistance to people
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

aid archive users with their enquiries

skills

assisting and caring

providing information and support to the public and clients

providing information to the public and clients

aid archive users with their enquiries

Concept overview

Description

Provide reference services and overall assistance for researchers and visitors in their search for archival materials.

Alternative Labels

aid archive users with enquiry

aid archive user with their enquiries

aiding archive users with their enquiries

assist archive users with their enquiries

help archive users with their enquiries

Skill type

skill

Skill reusability level

occupation specific skills and competences

Relationships

Broader concepts

Essential for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)