Hierarchy view
This concept is obsolete
customer service
Concept overview
Description
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Alternative Labels
customer care
customer satisfaction
customer services
customer servicing
customer support
customer well being
Skill type
knowledge
Skill reusability level
sector specific skills and competences
Relationships
Broader concepts
Essential for
customer service representative
post office counter clerk
property assistant
residential home young people care worker
social care worker
service manager
residential home adult care worker
child welfare worker
after-sales service technician
garage manager
investment clerk
hairdressing vocational teacher
laundry and dry cleaning manager
hospitality vocational teacher
cashier
front line medical receptionist
financial planner
student financial support coordinator
receptionist
sales account manager
financial markets back office administrator
beauty salon manager
residential childcare worker
membership administrator
disability support worker
lottery manager
chemical application specialist
foster care support worker
membership manager
foreign exchange cashier
elderly home manager
tanning consultant
customer contact centre information clerk
relationship banking manager
travel and tourism vocational teacher
call centre manager
residential home older adult care worker
beauty vocational teacher
child day care centre manager
spa manager
real estate agent
rescue centre manager
temperature screener
family support worker
care home worker
adult community care worker
bed and breakfast operator
youth centre manager
housing support worker
child day care worker
social services manager
chiropractic assistant
education administrator
business and marketing vocational teacher
consumer rights advisor
public housing manager
betting manager
mental health support worker
bank teller
Optional for
design and applied arts vocational teacher
bus driving instructor
call centre quality auditor
public speaking coach
emergency medical dispatcher
international student exchange coordinator
occupational railway instructor
academic support officer
corporate trainer
medical records manager
maritime instructor
motorcycle instructor
business administration vocational teacher
medical records clerk
doctors' surgery assistant
driving instructor
green coffee buyer
window cleaner
sales support assistant
commercial director
auxiliary nursing and midwifery vocational teacher
car driving instructor
transport technology vocational teacher
vocational teacher
ground steward/ground stewardess
truck driving instructor
market research analyst
sales processor
vessel steering instructor
client relations manager
network marketer
bank account manager
waiting list coordinator
loan officer
legislative drafter
financial manager
contact centre supervisor
swimming facility attendant
marketing consultant
food service vocational teacher
admissions coordinator
mutual fund broker
occupational driving instructor
insurance broker
quality services manager
determine charges for customer services
communicate with customer service department
measure customer feedback
analyse customer service surveys
satisfy customers
meet picking standards
maintain customer service
provide fitness customer service
teach customer service techniques
sell services
provide high quality customer service
manage customer service
Concept status
Status
released