Hierarchy view
This concept is obsolete
handle customer complaints
Concept overview
Description
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Alternative Labels
handle customers' complaints
deal with client's negative feedback
handle complaints by customers
address guest complaints
Skill type
skill
Skill reusability level
cross-sector skills and competences
Relationships
Broader concepts
Narrower skills
Essential for
tour operator representative
rental manager
bookmaker
customer experience manager
taxi controller
hotel concierge
night auditor
venue director
beauty salon attendant
club host/club hostess
quick service restaurant team leader
chimney sweep supervisor
hotel butler
restaurant host/restaurant hostess
room attendant
travel consultant
animal groomer
travel agency manager
steward/stewardess
camping ground manager
bed and breakfast operator
laundry workers supervisor
spa manager
head pastry chef
hospitality entertainment manager
hospitality establishment receptionist
ship steward/ship stewardess
housekeeping supervisor
barista
veterinary receptionist
railway station manager
director of compliance and information security in gambling
rooms division manager
flight attendant
head chef
facilities manager
vehicle rental agent
casino cashier
service manager
sport facility manager
building caretaker
spa attendant
camping ground operative
laundry and dry cleaning manager
head waiter/head waitress
restaurant manager
travel agent
Optional for
airline transport pilot
hospitality establishment security officer
butcher
laundry worker
park guide
contract engineer
hospitality revenue manager
train attendant
linen room attendant
weights and measures inspector
accommodation manager
host/hostess
insurance claims manager
client relations manager
kosher butcher
kitchen unit installer
warehouse worker
receptionist
betting manager
application engineer
membership administrator
tourist animator
lottery manager
insurance claims handler
front of house manager
doorman/doorwoman
hotel porter
gambling manager
halal butcher
contact centre manager
tourist guide
bathroom fitter
mountain guide
operations manager
tanning consultant
contact centre supervisor
locker room attendant
ground steward/ground stewardess
veterinary nurse
aircraft pilot
cloak room attendant
meter reader
specialised goods distribution manager
beauty salon manager
Concept status
Status
released
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