deal with public | ESCO

Hierarchy view

K - knowledge

L - language skills and knowledge

S - skills

S1 - communication, collaboration and creativity

S2 - information skills

S3 - assisting and caring

S3.0 - assisting and caring

S3.1 - counselling

S3.2 - providing health care or medical treatments

S3.3 - protecting and enforcing

S3.4 - providing information and support to the public and clients

S3.4.0 - providing information and support to the public and clients

- attend to fitness clients under controlled health conditions

- deal with public

- provide guidance on infectious disease

- provide necessary documents

- provide support to veterinary clients

- provide user support for electrical instruments

- see to the detainees' well-being

S3.4.1 - providing information to the public and clients

S3.4.2 - accompanying and welcoming people

S3.4.4 - providing general assistance to people

S3.5 - preparing and serving food and drinks

S3.6 - providing general personal care

S4 - management skills

S5 - working with computers

S6 - handling and moving

S7 - constructing

S8 - working with machinery and specialised equipment

T - transversal skills and competences

deal with public

assisting and caring

providing information and support to the public and clients

providing information and support to the public and clients

deal with public

Description

Description

Adopt a pleasant, professional and positive manner with all customers, anticipating their needs and passing customer complaints to a member of the management team (if necessary) in a calm, professional and non confrontational manner.

Alternative Labels

communicate with the public

dealing with the public

deal with public

provide customer care

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

providing information and support to the public and clients

Essential for

gaming inspector

Optional for

drama teacher actor/actress gaming dealer circus arts teacher

Optional Knowledge

public relations

Concept URI

Concept Uri

http://data.europa.eu/esco/skill/704fda1b-cd0a-40fe-99fc-0a24250a2010

Status

released