Hierarchy view
This concept is obsolete
deal with public
Concept overview
Description
Adopt a pleasant, professional and positive manner with all customers, anticipating their needs and passing customer complaints to a member of the management team (if necessary) in a calm, professional and non confrontational manner.
Alternative Labels
communicate with the public
dealing with the public
provide customer care
Skill type
skill
Skill reusability level
sector specific skills and competences
Relationships
Broader concepts
Essential for
Optional for
Optional Knowledge
Concept status
Status
released