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European Skills, Competences, Qualifications and Occupations

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.4 - providing information and support to the public and clients
S3.4.0 - providing information and support to the public and clients
- assist customers
- attend to fitness clients under controlled health conditions
- provide guidance on infectious disease
- provide information
- provide necessary documents
- provide online help
- provide support to social services users
- provide support to veterinary clients
- provide user support for electrical instruments
- see to the detainees' well-being
S3.4.1 - providing information to the public and clients
S3.4.2 - accompanying and welcoming people
S3.4.4 - providing general assistance to people
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

deal with public

skills

assisting and caring

providing information and support to the public and clients

providing information and support to the public and clients

deal with public

Concept overview

Description

Adopt a pleasant, professional and positive manner with all customers, anticipating their needs and passing customer complaints to a member of the management team (if necessary) in a calm, professional and non confrontational manner.

Alternative Labels

communicate with the public

dealing with the public

provide customer care

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Essential for

Optional for

Optional Knowledge

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)