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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S4 - management skills
S4.0 - management skills
S4.1 - developing objectives and strategies
S4.2 - organising, planning and scheduling work and activities
S4.3 - allocating and controlling resources
S4.4 - performing administrative activities
S4.4.0 - performing administrative activities
S4.4.2 - executing financial transactions
S4.4.3 - performing general clerical and administrative tasks
- administer oaths
- arrange bookings
- arrange student accommodation
- brief court officials
- call witnesses
- carry out nurse-led discharge
- collect mail
- complete membership administration
- complete patient journey records
- deliver correspondence
- disseminate messages to people
- handle mail
- handle paperwork
- identify patients' medical records
- maintain professional administration
- maintain reception area
- maintain vehicle delivery documentation
- manage administrative systems
- manage educational institution's administration
- manage front operations
- manage personnel agenda
- manage student admissions
- organise business documents
- organise facilities for office personnel
- perform clerical duties
- perform office routine activities
- prepare correspondence for customers
- prevent paper jams
- provide objective assessments of calls
- provide technical documentation
- receive veterinary clients and their animals for appointments
- record license plates of violators
- redirect callers
- register mail
- reserve merchandise for customers
- send summons
- set up office equipment
- tolerate sitting for long periods
- unbind books
- use doctor blade
- use free typing techniques
S4.5 - leading and motivating
S4.6 - building and developing teams
S4.7 - recruiting and hiring
S4.8 - supervising people
S4.9 - making decisions
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

use office systems

skills

management skills

performing administrative activities

performing general clerical and administrative tasks

use office systems

transversal skills and competences

core skills and competences

working with digital devices and applications

operate digital hardware

use office systems

Concept overview

Description

Make appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It includes administration of systems such as customer relationship management, vendor management, storage, and voicemail systems.

Alternative Labels

direct callers

redirect caller

utilize office systems

work with office systems

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Optional Knowledge

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)