Skip to main content
European Commission logo
European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

There is a temporary issue on this page. Please, try later. We apologise for this inconvenience.

Show filters

Hide filters

Filters

Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.2 - liaising and networking
S1.3 - teaching and training
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.6.0 - promoting, selling and purchasing
S1.6.1 - selling products or services
S1.6.2 - promoting products, services, or programs
- advertise an art collection
- advertise auction sales
- advertise new book releases
- advertise sport venue
- advertise the gallery
- advertise travel insurance
- apply social media marketing
- change window displays
- conduct mobile marketing
- conduct religious missions
- create cultural venue outreach policies
- customise travel package
- deliver leaflets
- demonstrate professional attitude to clients
- demonstrate professional Pilates attitude
- develop inclusive communication material
- develop tourism destinations
- develop tourism products
- devise tailor-made tourism itineraries
- ensure client orientation
- execute advertising for vehicles
- exude enthusiasm during the action sessions
- hand out flyers
- hand out product samples
- implement customer follow-up
- implement marketing strategies
- implement sales strategies
- implement sustainable procurement
- manage artistic career
- manage professional transition in an arts career
- manage the store image
- market farm products
- offer free samples of cosmetics
- participate in fashion shows
- participate in tourism events
- perform fundraising activities
- perform public relations
- pose in front of a camera
- promote a positive image of nursing
- promote agricultural policies
- promote animals
- promote company
- promote cultural venue events
- promote cultural venue in schools
- promote education course
- promote education programmes
- promote employment policy
- promote ethical eating
- promote evaluation capacity development
- promote event
- promote facilities management services
- promote farm products
- promote financial products
- promote fitness customer referral
- promote free trade
- promote healthy fitness environment
- promote homeopathy
- promote music
- promote one's writings
- promote organisational communication
- promote political campaign
- promote products in advertisements
- promote public transport
- promote religious activities
- promote responsible consumer behaviour
- promote social change
- promote social security programmes
- promote sports in schools
- promote sports organisation
- promote sustainability
- promote sustainable energy
- promote the use of sustainable transport
- provide advertisement samples
- provide customer follow-up
- satisfy customers
- self-promote
- set brand positioning
- show sample garments
- supervise merchandise displays
- support community-based tourism
- test fragrances against customer satisfaction
- use internet to increase sales
S1.6.3 - purchasing goods or services
S1.7 - obtaining information verbally
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

maintain customer service

skills

communication, collaboration and creativity

promoting, selling and purchasing

promoting products, services, or programs

maintain customer service

Concept overview

Description

Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Scope note

Might include keeping the customers informed about the current status of their orders or waiting times.

Alternative Labels

ensure professional service

maintain serving customers

provide guest support services

maintain guest care

maintain guest service

provide customer service

maintain service of customers

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Narrower skills

Essential for

hospitality establishment receptionist specialised seller room attendant bed and breakfast operator kennel supervisor office equipment repair technician spa attendant shoe repairer chimney sweep facilities manager masseur/masseuse tennis coach ticket sales agent laundry worker funeral services director dating service consultant tourism product manager massage therapist kitchen assistant housekeeping supervisor tourist information officer train attendant hotel butler parking valet locksmith gambling manager venue director security consultant kennel worker toymaker sommelier head sommelier sports instructor camping ground operative restaurant manager cocktail bartender tourist information centre manager sports equipment repair technician barber bartender customer experience manager hotel concierge service manager steward/stewardess astrologer medium body artist bingo caller pastry chef park guide tour operator representative ship steward/ship stewardess waiter/waitress lottery manager host/hostess betting manager household appliances repair technician travel agent manicurist power tool repair technician usher smart home installer doorman/doorwoman night auditor hotel porter bookmaker furniture cleaner quick service restaurant team leader restaurant host/restaurant hostess gunsmith laundromat attendant travel consultant drapery and carpet cleaner horse riding instructor laundry and dry cleaning manager life coach funeral attendant fortune teller chimney sweep supervisor railway station manager quick service restaurant crew member pedicurist hairdresser ground steward/ground stewardess psychic jewellery repairer ticket issuing clerk chef tanning consultant tourist guide beauty salon attendant flight attendant personal shopper aesthetician ATM repair technician race track operator barista locker room attendant laundry ironer cloak room attendant temperature screener rooms division manager mountain guide accommodation manager toilet attendant bicycle mechanic head waiter/head waitress tour operator manager hairdresser assistant hair removal technician watch and clock repairer computer hardware repair technician club host/club hostess consumer electronics repair technician handyperson mobile phone repair technician tour organiser personal stylist wedding planner

Optional for

Optional Knowledge

Concept status

Share this page:

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders.

CONTACT ESCO
Current version: ESCO v1.2.1 (Last update 10/12/2025)