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Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.2 - liaising and networking
S1.2.0 - liaising and networking
S1.2.1 - communicating with colleagues and clients
- apply frequency management
- book cargo
- brainstorm ideas
- communicate analytical insights
- communicate clearly with passengers
- communicate expectations of fight actions
- communicate in air traffic services
- communicate in an outdoor setting
- communicate in healthcare
- communicate in specialised nursing care
- communicate on merchandise visual display
- communicate price changes
- communicate production plan
- communicate technicalities with clients
- communicate test results to other departments
- communicate vessel requirements
- communicate with banking professionals
- communicate with beneficiaries
- communicate with construction crews
- communicate with customer service department
- communicate with elderly groups
- communicate with external laboratories
- communicate with local residents
- communicate with media
- communicate with nursing staff
- communicate with others who are significant to service users
- communicate with park visitors
- communicate with shipment forwarders
- communicate with social service users
- communicate with tenants
- communicate with waste collectors
- communicate with waste treatment facilities
- conduct inter-shift communication
- contact talent agents
- coordinate communication during mine emergencies
- coordinate electricity generation
- coordinate remote communications
- disseminate flight information
- disseminate internal communications
- handle communications in the food processing industry
- inform on toilet facilities malfunctions
- maintain internal communication systems
- maintain operational communications
- organise entry to attractions
- perform dunning activities
- perform escalation procedure
- relay messages through radio and telephone systems
- report to gaming manager
- use different communication channels
S1.2.3 - developing professional relationships or networks
S1.2.4 - advocating for individual or community needs
S1.2.5 - collaborating and liaising
S1.3 - teaching and training
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.7 - obtaining information verbally
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

contact customers

developing professional relationships or networks

establish customer rapport

communicate with customers

respond to customers' inquiries

skills

communication, collaboration and creativity

liaising and networking

communicating with colleagues and clients

contact customers

Description

Description

Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Alternative Labels

communicate with customers

contact a customer

contact customers

contacting customers

customers contact

get in touch with customers

respond to customers

speak to customers

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.1 (Last update 26/09/2022)