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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S4 - management skills
S4.0 - management skills
S4.1 - developing objectives and strategies
S4.2 - organising, planning and scheduling work and activities
S4.3 - allocating and controlling resources
S4.4 - performing administrative activities
S4.4.0 - performing administrative activities
S4.4.2 - executing financial transactions
S4.4.3 - performing general clerical and administrative tasks
- administer oaths
- arrange bookings
- arrange student accommodation
- brief court officials
- call witnesses
- carry out nurse-led discharge
- collect mail
- complete membership administration
- complete patient journey records
- deliver correspondence
- disseminate messages to people
- handle mail
- handle paperwork
- identify patients' medical records
- maintain professional administration
- maintain reception area
- maintain vehicle delivery documentation
- manage administrative systems
- manage educational institution's administration
- manage front operations
- manage personnel agenda
- manage student admissions
- organise business documents
- organise facilities for office personnel
- perform clerical duties
- perform office routine activities
- prevent paper jams
- provide objective assessments of calls
- provide technical documentation
- receive veterinary clients and their animals for appointments
- record license plates of violators
- redirect callers
- register mail
- reserve merchandise for customers
- send summons
- set up office equipment
- tolerate sitting for long periods
- unbind books
- use doctor blade
- use free typing techniques
- use office systems
S4.5 - leading and motivating
S4.6 - building and developing teams
S4.7 - recruiting and hiring
S4.8 - supervising people
S4.9 - making decisions
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

prepare correspondence for customers

skills

management skills

performing administrative activities

performing general clerical and administrative tasks

prepare correspondence for customers

prepare correspondence for customers

Concept overview

Description

Draught, prepare and issue correspondence to customers informing about pending bills, merchandising communication, apology letters, or greeting mails.

Alternative Labels

create correspondence for customers

draft correspondence for customers

get correspondence for customers ready

prepare correspondence for customer

prepare customer correspondence

preparing correspondence for customers

write up correspondence for customers

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)