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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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K - knowledge
00 - generic programmes and qualifications
01 - education
02 - arts and humanities
03 - social sciences, journalism and information
04 - business, administration and law
040 - business, administration and law not further defined
041 - business and administration
0410 - business and administration not further defined
0411 - accounting and taxation
0412 - finance, banking and insurance
0413 - management and administration
- 5S methodology
- Agile project management
- agricultural business management
- air traffic management
- airport operating environment
- business analysis
- business incubation
- business intelligence
- business knowledge
- business management principles
- business process modelling
- business processes
- business requirements techniques
- business strategy concepts
- consultation
- consultation methods
- continuous improvement philosophies
- corporate social responsibility
- cost management
- crowdfunding
- customer relationship management
- design management
- direct inward dialing
- drug interaction management
- ecosystem management
- education administration
- enterprise risk management
- entrepreneurship
- facilities management in the organisation
- financial management
- foreign affairs
- green logistics
- healthcare administration
- hoshin kanri strategic planning
- human resource management
- human resources department processes
- ICT capacity planning strategies
- ICT project management
- ICT project management methodologies
- ICT quality policy
- innovation processes
- insourcing strategy
- internal risk management policy
- inventory management rules
- key risk indicators
- knowledge management
- lean manufacturing
- lean project management
- learning management systems
- liquidity management
- logistics
- manage healthcare staff
- management consulting
- management department processes
- management systems standards
- mass customisation
- mergers and acquisitions
- military logistics
- multimodal transport logistics
- online job platforms
- online moderation techniques
- operations department processes
- operations management
- organisational learning
- organisational policies
- organisational resilience
- outplacement
- outsourcing strategy
- participatory decision-making
- personnel management
- philanthropy
- Prince2 project management
- Process-based management
- procurement lifecycle
- product data management
- product life-cycle
- program management
- project commissioning
- project configuration management
- project management
- project management methodology (PM²)
- project management principles
- proofing methods
- public service concession
- publishing industry
- qualitative risk analysis techniques
- quantitative risk analysis techniques
- rail disruption management
- reputation management
- results-based management
- risk financing techniques
- risk identification
- risk management
- risk modelling
- root cause analysis
- salon management
- SMED
- social entrepreneurship
- social media management
- strategic planning
- subsidiary operations
- supervision of persons
- supplier management
- supply chain management
- supply chain principles
- talent management strategies
- theory of constraints
- total quality control
- trademarks
- transportation software related to an ERP system
- treasury management system
- types of pensions
- university procedures
0414 - marketing and advertising
0415 - secretarial and office work
0416 - wholesale and retail sales
0417 - work skills
0419 - business and administration not elsewhere classified
042 - law
048 - inter-disciplinary programmes and qualifications involving business, administration and law
049 - business, administration and law not elsewhere classified
05 - natural sciences, mathematics and statistics
06 - information and communication technologies (icts)
07 - engineering, manufacturing and construction
08 - agriculture, forestry, fisheries and veterinary
09 - health and welfare
10 - services
99 - field unknown
L - language skills and knowledge
S - skills
T - transversal skills and competences

This concept is obsolete

conflict management

knowledge

business, administration and law

business and administration

management and administration

conflict management

Concept overview

Description

The practices concerning the resolution of conflicts or disputes in an organisation or institution. It encompasses reducing the negative aspects of a conflict and increasing the positive outcomes of it by learning from the errors made.

Alternative Labels

conflict administration

conflict resolution

conflicts management

conflict supervision

management of conflicts

Skill type

knowledge

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)