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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S4 - management skills
S4.0 - management skills
S4.1 - developing objectives and strategies
S4.2 - organising, planning and scheduling work and activities
S4.2.0 - organising, planning and scheduling work and activities
S4.2.1 - directing operational activities
- assume highest level of responsibility in inland water transportation
- coordinate activities in audio recording studio
- coordinate automotive repair and maintenance service
- coordinate catering
- coordinate charity services
- coordinate community arts activities
- coordinate fire fighting
- coordinate greenhouse environment
- coordinate marketing plan actions
- coordinate oil well operations
- coordinate operational activities
- coordinate pre-show checks
- coordinate redecoration of hospitality establishment
- coordinate sale of video and motion picture production products
- coordinate technological activities
- coordinate waste management procedures
- cue a performance
- deputise for the mine manager
- design post tanning operations
- direct community arts activities
- direct event administrative details
- disaggregate the production plan
- ensure equipment maintenance
- ensure finished product meet requirements
- follow water supply schedule
- help coordinate promotional activities
- maintain linen operation
- manage aftersales processes to comply with business standards
- manage airport development resources
- manage all process engineering activities
- manage artworks' transportation
- manage auction house
- manage casino
- manage casino facilities
- manage cellar operations
- manage challenging work conditions during food processing operations
- manage credit union operations
- manage cultural facility
- manage different departments in a hospitality establishment
- manage electronic logistics for sound equipment
- manage event structure installation
- manage facilities services
- manage farm products
- manage forests
- manage gambling hospitality
- manage gambling operation
- manage ground maintenance
- manage ICT change request process
- manage loan administration
- manage maintenance operations
- manage mining plant equipment
- manage operations in healthcare institutions
- manage product testing
- manage recreational facility
- manage removal of disabled aircraft
- manage rented goods returns
- manage signoff of an installed system
- manage software localisation
- manage tanning operations
- manage technical aspects of vineyard production
- manage tender processes
- manage vessel deck operations
- manage waste treatment facility
- manage well interaction
- manage wine production
- match venues with performers
- modify scenic elements during performance
- monitor patients during clinical tests
- organise a damage assessment
- organise aircraft maintenance
- organise fire station
- organise shellfish depuration
- organise stage
- organise vehicle breakdown support
- oversee all travel arrangements
- oversee equipment cleaning
- oversee extra-curricular activities
- oversee granulation operations
- oversee guest laundry service
- oversee maintenance work
- oversee mine planning activities
- oversee pre-assembly operations
- oversee production requirements
- oversee promotional sales prices
- oversee the daily train operations plan
- oversee the design of touristic publications
- oversee the printing of touristic publications
- participate in technical aspects of the production
- perform follow-up on pipeline route services
- plan act lighting
- plan aftersales arrangements
- plan beamhouse operations
- plan tanning finishing operations
- plan the web forming techniques for non-woven
- provide charity services
- supervise accounting operations
- supervise aquaculture facilities
- supervise betting operations
- supervise camp operations
- supervise correctional procedures
- supervise craft activities
- supervise daily information operations
- supervise daily library operations
- supervise electricity distribution operations
- supervise gas distribution operations
- supervise grape pressing
- supervise housekeeping operations
- supervise maintenance of sport facilities
- supervise mine construction operations
- supervise plotting of stage lights
- supervise sales activities
- supervise sewerage systems construction
- supervise site maintenance
- supervise sound production
- supervise the maintenance of military equipment
- supervise the wine cellar
- supervise waste disposal
- supervise waste water treatments
- supervise work
- supervise work on design planning
- translate strategy into operation
S4.2.2 - planning events and programmes
S4.2.3 - directing, supervising and coordinating projects
S4.2.4 - managing transport and logistics activities
S4.2.5 - planning production processes
S4.3 - allocating and controlling resources
S4.4 - performing administrative activities
S4.5 - leading and motivating
S4.6 - building and developing teams
S4.7 - recruiting and hiring
S4.8 - supervising people
S4.9 - making decisions
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

manage customer service

skills

management skills

organising, planning and scheduling work and activities

directing operational activities

manage customer service

Concept overview

Description

Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.

Alternative Labels

managing customer service

oversee customer service

supervise customer service

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Narrower skills

Essential for

Optional for

Optional Knowledge

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)