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Skills & competences

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K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.2 - liaising and networking
S1.2.0 - liaising and networking
S1.2.1 - communicating with colleagues and clients
S1.2.3 - developing professional relationships or networks
- attend book fairs
- attend parliament plenaries
- attend trade fairs
- build a network of suppliers in tourism
- build business relationships
- build contacts to maintain news flow
- build helping relationship with social service users
- build international relations
- build trust
- communicate professionally with colleagues in other fields
- cooperate at inter-professional level
- cooperate with education professionals
- create relationships with sport competitors
- create social alliances
- develop a collaborative therapeutic relationship
- develop an artistic network
- develop communication networks with shipping sites
- develop professional identity in social work
- develop professional network
- develop professional network with researchers and scientists
- develop therapeutic relationships
- engage local communities in the management of natural protected areas
- engage with rail stakeholders
- engage with stakeholders
- establish collaborative relations
- establish contact with potential donors
- establish educational network
- establish relationship with the media
- foster relationships with various types of carrier
- host trade delegations
- host wine-tasting events
- identify artistic niche
- improve customer interaction
- interact with airport stakeholders
- interact with healthcare suppliers
- introduce artist to potential employers
- maintain relations with local representatives
- maintain relationship with customers
- maintain relationship with suppliers
- maintain relationships in performing arts
- maintain relationships with animal welfare establishments
- maintain relationships with government agencies
- maintain the trust of service users
- manage participants' expectations in arts
- manage psychotherapeutic relationships
- manage relationships with artists
- manage student relationships
- network with store owners
- participate in editorial meetings
- promote the conservatory
- prospect new customers
- represent artistic production
- represent company in exhibitions
- represent religious institution
- represent the company
- represent the organisation
S1.2.4 - advocating for individual or community needs
S1.2.5 - collaborating and liaising
S1.3 - teaching and training
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.7 - obtaining information verbally
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

establish customer rapport

skills

communication, collaboration and creativity

liaising and networking

developing professional relationships or networks

establish customer rapport

Description

Description

Gain customer interest and trust; establish relationships with wide varieties of people; communicate in a likeable and persuasive style; understand and respond to the individual desires and needs of customers.

Alternative Labels

build customer rapport

create customer rapport

establish a customer rapport

establish customer rapport

establishing a customer rapport

establishing customer rapport

institute customer rapport

start customer rapport

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Narrower skills

Essential for

Optional for

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.1 (Last update 26/09/2022)