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Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S2.0 - information skills
S2.1 - conducting studies, investigations and examinations
S2.2 - documenting and recording information
S2.3 - managing information
S2.4 - processing information
S2.5 - measuring physical properties
S2.6 - calculating and estimating
S2.7 - analysing and evaluating information and data
S2.7.0 - analysing and evaluating information and data
S2.7.1 - assessing land or real estate
S2.7.2 - analysing scientific and medical data
S2.7.3 - analysing financial and economic data
S2.7.4 - analysing business operations
- analyse booking patterns
- analyse business objectives
- analyse business plans
- analyse business processes
- analyse business requirements
- analyse call centre activities
- analyse call performance trends
- analyse costume sketches
- analyse customer service surveys
- analyse drill engineering
- analyse energy consumption
- analyse gambling data
- analyse goal progress
- analyse information processes
- analyse internal factors of companies
- analyse logistic needs
- analyse membership
- analyse milk control test results
- analyse oil operations data
- analyse packaging requirements
- analyse pipeline database information
- analyse production processes for improvement
- analyse quality of nurse care
- analyse relation between supply chain improvement and profit
- analyse route possibilities in pipeline projects
- analyse ship operations
- analyse supply chain strategies
- analyse supply chain trends
- analyse the context of an organisation
- analyse transport studies
- analyse work-related written reports
- apply control process statistical methods
- assess community arts programme resources
- assess health services within the community
- assess performance of rail operations
- assess the feasibility of implementing developments
- carry out sales analysis
- combine business technology with user experience
- compare production forecasts with actual results
- conduct analysis of ship data
- conduct energy audit
- conduct evaluation of quality standards
- conduct impact evaluation of ICT processes on business
- deliver business research proposals
- determine production capacity
- determine production feasibility
- evaluate advertising campaign
- evaluate company needs
- evaluate pharmaceutical manufacturing process
- evaluate project plans
- evaluate vineyard problems
- evaluate vineyard quality
- execute feasibility study
- execute feasibility study on hydrogen
- forecast distribution activities
- forecast future ICT network needs
- forecast future levels of business
- forecast timber production
- interpret business information
- interpret data in food manufacturing
- manage commercial risks
- measure customer feedback
- measure effectiveness of the service provided
- monitor extraction logging operations
- monitor food production documentation
- perform a feasibility study for building management systems
- perform a feasibility study on biogas energy
- perform a feasibility study on biomass systems
- perform a feasibility study on combined heat and power
- perform a feasibility study on district heating and cooling.
- perform a feasibility study on electric heating
- perform a feasibility study on heat pumps
- perform a feasibility study on mini wind power
- perform a feasibility study on solar absorption cooling
- perform brand analysis
- perform business analysis
- perform feasibility study on geothermal energy
- perform feasibility study on solar heating
- perform PESTEL analysis
- perform procurement market analysis
- perform smart grid feasibility study
- provide petroleum engineering support
- record drilling
- revise quality control systems documentation
- use analytics for commercial purposes
- use methods of logistical data analysis
- verify feasibility
- visit suppliers
S2.7.5 - performing risk analysis and management
S2.7.6 - evaluating systems, programmes, equipment and products
S2.8 - monitoring, inspecting and testing
S2.9 - monitoring developments in area of expertise
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

identify ICT user needs

setting up and protecting computer systems

resolving computer problems

provide ICT support

teaching and training

training on operational procedures

transversal skills and competences

social and communication skills and competences

supporting others

instruct others

support ICT system users

obtaining information verbally

engaging with others to identify needs

accessing and analysing digital data

accessing and analysing digital data

digital data processing

analysing and evaluating information and data

evaluate data, information and digital content

management skills

supervising people

monitoring and evaluating the performance of individuals

analyse data about clients

perform customers’ needs analysis

working with computers

using digital tools for collaboration, content creation and problem solving

using digital tools for collaboration and productivity

problem-solving with digital tools

communication, collaboration and creativity

solving problems

developing solutions

identify technological needs

skills

information skills

analysing and evaluating information and data

analysing business operations

identify ICT user needs

Description

Description

Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.

Alternative Labels

ICT user needs identification techniques

identify ICT user needs

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Narrower skills

Essential for

Optional for

Optional Knowledge

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.1 (Last update 26/09/2022)