identify ICT user needs | Esco

Hierarchy view

K - knowledge

L - language skills and knowledge

S - skills

T - transversal skills and competences

identify ICT user needs

setting up and protecting computer systems

resolving computer problems

provide ICT support

transversal skills and competences

social and communication skills and competences

supporting others

instruct others

teaching and training

training on operational procedures

support ICT system users

analysing business operations

obtaining information verbally

engaging with others to identify needs

management skills

supervising people

monitoring and evaluating the performance of individuals

accessing and analysing digital data

accessing and analysing digital data

digital data processing

information skills

analysing and evaluating information and data

analysing and evaluating information and data

evaluate data, information and digital content

analyse data about clients

perform customers’ needs analysis

communication, collaboration and creativity

solving problems

developing solutions

working with computers

using digital tools for collaboration, content creation and problem solving

using digital tools for collaboration and productivity

problem-solving with digital tools

identify technological needs

identify ICT user needs

Description

Description

Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.

Alternative Labels

ICT user needs identification techniques

identify ICT user needs

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

analysing business operations identify technological needs perform customers’ needs analysis support ICT system users

Narrower skills

test system accessibility for users with special needs execute ICT user research activities

Essential for

e-learning developer technical communicator software analyst instructional designer

Optional for

marketing manager ICT buyer ICT documentation manager user experience analyst ICT account manager ICT consultant digital literacy teacher ICT trainer online community manager search engine optimisation expert software manager

Optional Knowledge

ICT system user requirements

Concept URI

Concept Uri

http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54

Status

released