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European Skills, Competences, Qualifications and Occupations

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.3.0 - protecting and enforcing
S3.3.1 - complying with health and safety procedures
S3.3.2 - complying with environmental protection laws and standards
S3.3.3 - complying with operational procedures
S3.3.4 - verifying identities and documentation
S3.3.5 - maintaining and enforcing physical security
- address potential aerodrome hazards
- answer emergency calls
- apply self-defence
- arrange security of goods for auction
- assist in maritime rescue operations
- assist passengers in emergency situations
- assist people in contaminated areas
- carry out evacuation of airport in an emergency
- carry out security activities with a dog
- check implementation security plan
- comply with the planned time for the depth of the dive
- conduct airport security screening
- conduct frisk
- conduct security screenings
- contain fires
- control crowd
- coordinate security
- cope with blood
- cope with challenging circumstances in the mining sector
- cope with unusual stimuli in the mortuary facility
- deal with challenging people
- deal with challenging work conditions
- deal with emergency care situations
- deal with killing animals processes
- detain offenders
- disarm land mine
- enforce park rules
- ensure correct signalling during rail maintenance
- ensure escape routes
- ensure flock safety
- ensure integrity of hull
- ensure private property security
- ensure safe spectator movement
- ensure safe transport of money
- ensure store security
- escort defendants
- evacuate people from buildings
- evacuate people from flooded areas
- evacuate people from heights
- execute inspection walkway
- exercise security in hospitals
- extinguish fires
- handle fragile items
- handle surveillance equipment
- help to control passenger behaviour during emergency situations
- identify security threats
- identify suspicious behaviour
- maintain order at scenes of accidents
- maintain safe engineering watches
- manage cash transportation
- manage theft prevention
- operate fire extinguishers
- patrol areas
- perform body searches
- perform first fire intervention
- perform military operations
- perform playground surveillance
- perform search and rescue missions
- perform tests for illegal substances
- practice vigilance
- prevent shoplifting
- prevent smuggling
- prevent theft
- protect important clients
- provide door security
- provide protective escort
- provide secured transportation
- provide security in detention centres
- react calmly in stressful situations
- react to emergency situations in a live performance environment
- regulate traffic
- rescue animals
- rescue bathers
- rescue in road accidents
- respond to burglar alarm systems
- respond to nuclear emergencies
- restrain individuals
- restrict access to crime scene
- restrict bridge traffic
- restrict passenger access to specific areas on board
- secure working area
- signal for explosion
- spot other climbers
- tolerate strong smells
- use different types of fire extinguishers
- use firearms
- work in cold environments
- work in inclement conditions
- work in outdoor conditions
S3.3.6 - protecting privacy and personal data
S3.3.7 - ensuring compliance with legislation
S3.4 - providing information and support to the public and clients
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

deal with aggressive behaviour

skills

assisting and caring

protecting and enforcing

maintaining and enforcing physical security

deal with aggressive behaviour

Concept overview

Description

Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.

Alternative Labels

dealing with aggressive behaviour

deal with aggressive behavior

handle aggressive behaviour

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Optional Knowledge

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)