Government social benefits officials examine applications for government, financial or service programmes to determine eligibility and amount of benefit or appropriate services, referring exceptional or important cases to senior government officials or managers.
Tasks include -
(a) advising individuals and organizations on government laws, rules and regulations concerning government benefit programmes and the determination and disbursement of payments or referral to services, as well as on the public’s rights and obligations;
(b) examining applications and other relevant documents to determine types and amounts of benefit which individuals are eligible to receive;
(c) assessing documentation and interviewing benefit recipients to ensure eligibility for continuing benefits or services;
(d) performing related administrative tasks to maintain client records and prepare reports on determinations regarding eligibility, referral decisions, termination of benefits and abuse or fraud.
Examples of the occupations classified here:
- Pensions officer
- Social benefits officer
- Social security claims officer
Some related occupations classified elsewhere:
- Counselling professional - 2635
- Social worker - 2635