Hotel receptionists welcome and register guests in hotels and other establishments that provide accommodation services. They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy, present statements of charges to departing guests and receive payment.
Tasks include -
(a) maintaining an inventory of rooms available for occupancy, reservations and room assignments;
(b) registering arriving guests, assigning rooms, verifying customers’ credit and issuing room keys;
(c) providing information regarding hotel services and services available in the community;
(d) providing information about availability of accommodation and making room reservations;
(e) responding to guests’ requests for housekeeping and maintenance services as well as to complaints;
(f) contacting housekeeping or maintenance services when guests report problems;
(g) compiling and checking guest accounts for charges using computerized or manual systems;
(h) receiving and forwarding messages in person or using telephones or telephone switchboards;
(i) reviewing statements of charges to departing guests and receiving payment.
Examples of the occupations classified here:
- Hotel front desk clerk
- Hotel receptionist