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Shop supervisors supervise and coordinate the activities of shop sales assistants, checkout operators and other workers in retail and wholesale shops such as supermarkets and department stores.
Tasks include -
(a) planning and preparing work schedules and assigning staff to specific duties;
(b) instructing staff on sales procedures, including how to handle difficult or complex cases;
(c) ensuring that customers receive prompt service;
(d) participating in and providing advice to managers on interviewing, hiring, training, evaluating, promoting and dismissing staff, and resolving staff grievances;
(e) examining returned goods and deciding on appropriate action;
(f) taking inventory of goods for sale and ordering new stock;
(g) ensuring that goods and services are correctly priced and displayed;
(h) ensuring that safety procedures are enforced.
Examples of the occupations classified here:
- Checkout supervisor
- Supermarket supervisor
Some related occupations classified elsewhere:
- Shop manager - 1420
- Street stall salesperson - 5211
- Shopkeeper - 5221

Operators of small shops for whom the management and supervision of staff are not a significant component of the work are classified in Unit Group 5221: Shopkeepers. Shop managers who, in addition to supervision of staff, perform management tasks such as determining product mix, overall setting of prices, budgeting and making decisions on staff levels, selection and recruitment are classified in Unit Group 1420: Retail and Wholesale Trade Managers.

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