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Information and communications technology services managers plan, direct and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems, either as the manager of a department or as the general manager of an enterprise or organization that does not have a hierarchy of managers.
Tasks performed usually include: consulting with users, management, vendors and technicians to assess computing needs and system requirements, and specifying technology to meet those needs; formulating and directing information and communication technology (ICT) strategies, policies and plans; directing the selection and installation of ICT resources and the provision of user training; directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines; overseeing the security of ICT systems; assigning, reviewing, managing and leading the work of systems analysts, programmers and other computer-related workers; evaluating the organization’s technology use and needs and recommending improvements such as hardware and software upgrades; establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources; establishing and directing operational and administrative procedures; overseeing the selection, training and performance of staff; representing the enterprise or organization at ICT-related conventions, seminars and conferences.
Occupations in this minor group are classified into the following unit group:
1330 Information and Communications Technology Services Managers
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