Hierarchy view
This concept is obsolete
Operadores de centrais telefónicas
Concept overview
Código
4223
Description
Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries, service problem reports, and record and relay messages to staff or clients.
Tasks include -
(a) operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls;
(b) making connections for outgoing calls;
(c) dealing with telephone inquiries and recording messages;
(d) forwarding messages to staff or clients;
(e) investigating operating system problems and informing repair services.
Examples of the occupations classified here:
- Answering service operator
- Telephone switchboard operator
Narrower occupations
Estatuto do conceito
URI do conceito
http://data.europa.eu/esco/isco/C4223Status
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