Skills & competences

Description

Travel consultants and clerks provide information about travel destinations, arrange travel itineraries, obtain travel and accommodation reservations and register passengers at check-in and departure.
Tasks include -
(a) obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customers’ requirements and advising them on travel arrangements;
(b) providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures;
(c) preparing itineraries;
(d) making and confirming reservations for travel, tours and accommodation;
(e) issuing tickets, boarding passes and vouchers;
(f) helping customers in obtaining necessary travel documents such as visas;
(g) verifying travel documentation and registering passengers and luggage at check-in and departure;
(h) preparing bills and receiving payments;
Examples of the occupations classified here:
- Airline ticket agent
- Check-in attendant
- Ticket issuing clerk (travel)
- Travel agency clerk
- Travel consultant
- Travel desk clerk
- Tourism information clerk

Some related occupations classified elsewhere:
- Travel agency manager - 1439
- Conference and event planner - 3332
- Tour operator - 3339
- Tour escort - 5113
- Tourist guide - 5113
- Ticket issuing clerk (entertainment and sporting events) - 5230