Skills & competences

Description

Information and communications technology services managers plan, direct and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems, either as the manager of a department or as the general manager of an enterprise or organization that does not have a hierarchy of managers.
Tasks include -
(a) consulting with users, management, vendors and technicians to assess computing needs and system requirements, and specifying technology to meet those needs;
(b) formulating and directing information and communication technology (ICT) strategies, policies and plans;
(c) directing the selection and installation of ICT resources and the provision of user training;
(d) directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines;
(e) overseeing the security of ICT systems;
(f) assigning, reviewing, managing and leading the work of systems analysts, programmers and other computer-related workers;
(g) evaluating the organization’s technology use and needs and recommending improvements such as hardware and software upgrades;
(h) establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources;
(i) establishing and directing operational and administrative procedures;
(j) overseeing the selection, training and performance of staff;
(k) representing the enterprise or organization at ICT-related conventions, seminars and conferences.
Examples of the occupations classified here:
- Application development manager
- Chief information officer
- Data operations manager
- Data processing manager
- ICT development manager
- Information systems director
- Information technology manager (IT manager)
- Internet service provider
- Network manager