Skills & competences

Description

Secretarial and office work is the study of administrative procedures and practices, office technology and clerical, shorthand and keyboard skills. Specialised secretarial programmes (bilingual, medical, law, accounting etc) are included if the programme has secretarial work as its objective, rather than work as specialised assistants.
Programmes and qualifications with the following main content are classified here:
Administrative and secretarial services
Clerical programmes
Data entry
Foreign language secretary programmes
Keyboard skills
Legal secretary programmes
Medical secretary programmes
Operation of office equipment
Receptionist training
Secretarial programmes
Shorthand
Switchboard operating
Typing

=== Inclusions
Broad secretarial programmes comprising among other things computer courses are included here.

=== Exclusions
Separate programmes or qualifications in using a specific computer software are excluded from this detailed field and included under detailed field 0611 'Computer use'.
Office management is excluded from this detailed field and included in detailed field 0413 'Management and administration'.
Hotel receptionist programmes are excluded from this detailed field and included in detailed field 1013 'Hotel, restaurant and catering'.