Skills & competences

Description

Information and communications technology (ICT) sales professionals sell, at the wholesale level, a range of computer hardware, software and other information and communications technology goods and services including installations, and provide specialized information as required.
Tasks include -
(a) soliciting orders and selling goods to retail, industrial, wholesale and other establishments;
(b) selling technical equipment, supplies and related services to business establishments or individuals;
(c) discussing the needs of new and existing customers and providing specialized information about how particular equipment, supplies and services meet those needs;
(d) quoting and negotiating prices and credit terms, and completing contracts and recording orders;
(e) updating customer records and preparing sales reports;
(f) arranging delivery of goods, installation of equipment and the provision of services;
(g) reporting customers’ reactions and requirements to manufacturers.
Examples of the occupations classified here:
- Sales representative (computers)
- Sales representative (communications technology)
Some related occupations classified elsewhere:
- Shop sales assistants - 5223