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Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.4 - providing information and support to the public and clients
S3.4.0 - providing information and support to the public and clients
S3.4.1 - providing information to the public and clients
S3.4.2 - accompanying and welcoming people
S3.4.4 - providing general assistance to people
- allocate keys
- assess customers
- assist children with special needs in education settings
- assist in fund management
- assist in loan applications
- assist patients with special needs
- assist social service users in formulating complaints
- assist students with equipment
- assist students with library operations
- assist with filling fuel tanks of vehicles
- deal with arrivals in accommodation
- deal with departures in accommodation
- deliver outstanding service
- distribute meals to patients
- focus on passengers
- focus on service
- follow up online user requests
- follow up orders for customers
- guarantee customer satisfaction
- hand props to actors
- manage lost and found articles
- provide athletic equipment to clients
- provide customer follow-up services
- provide membership service
- respond to individuals' extreme emotions
- show good manners with players
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

perform customer management

skills

assisting and caring

providing information and support to the public and clients

providing general assistance to people

perform customer management

Description

Description

Identify and understand the customer's needs. Communicate and engage with stakeholders in designing, promoting and evaluating services.

Alternative Labels

conduct customer management

do customer management

performing customer management

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Narrower skills

Essential for

Optional for

Optional Knowledge

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)