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Skills & competences

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K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.4 - providing information and support to the public and clients
S3.4.0 - providing information and support to the public and clients
S3.4.1 - providing information to the public and clients
S3.4.2 - accompanying and welcoming people
- accompany people
- assist amusement park visitors
- assist at check-in
- assist forest visitors
- assist guest departure
- assist passengers
- assist pool users
- assist VIP guests
- assist visitors
- be friendly to passengers
- conduct guest soloists
- conduct visits to the postmortem room
- coordinate passengers
- entertain guests interactively
- escort pedestrians across streets
- escort students on a field trip
- escort visitors to places of interest
- facilitate safe disembarkation of passengers
- greet guests
- guide international students
- guide people to holding areas
- keep company
- lead hiking trips
- make reservations
- manage groups outdoors
- manage the customer experience
- manage tourist groups
- monitor guest access
- provide directions to guests
- provide escort services
- run errands on behalf of customers
- seat customers according to the waiting list
- supervise special visitors
- welcome restaurant guests
- welcome spectators
- welcome tour groups
S3.4.4 - providing general assistance to people
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

ensure passenger comfort

skills

assisting and caring

providing information and support to the public and clients

accompanying and welcoming people

ensure passenger comfort

ensure passenger comfort

Description

Description

Ensure the safety and comfort of train passengers; help passengers to get on and off the train using any mechanical aids as necessary. Respond to passengers requests and pursue maximum customer satisfaction.

Alternative Labels

ensure comfort of customers

ensure comfort of passengers

ensure comfort of travellers

ensure passenger comfort and safety

ensure safety and comfort of passengers

maximise customer satisfaction

maximise passenger comfort

maximise the comfort and satisfaction of passengers

perform activities to maximise the comfort of passengers

perform activities to maximise the satisfaction of passengers

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)