train conductor

Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.

Alternative Labels

conductor on trains

rail conductor

railway conductor

train attendant

train conductor

train guard

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Narrower occupations

- passenger fare controller

Skills & Competences

Essential Skills and Competences

answer questions about the train transport service assist disable passengers assist passengers in emergency situations assist passengers with timetable information check carriages communicate clearly with passengers communicate reports provided by passengers ensure passenger comfort focus on passengers handle petty cash handle stressful situations manage the customer experience monitor customer inquiries operate railway communication systems provide information to passengers research passenger needs sell train tickets speak different languages supervise movement of passengers tend to passenger belongings

Essential Knowledge

customs regulations for passengers passenger transport regulations railway framework legislation

Optional Skills and Competences

act reliably use different communication channels

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/ea034d66-0d35-4891-b82c-6434cad2c76f

Status

released

Occupations

train conductor

Description

Skills & Competences

Concept URI