train conductor

Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.

Alternative Labels

train attendant

rail conductor

train guard

railway conductor

conductor on trains

train conductor

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Narrower occupations

- passenger fare controller

Skills & Competences

Essential Skills and Competences

assist passengers with timetable information operate railway communication systems monitor customer inquiries sell train tickets tend to passenger belongings assist passengers in emergency situations manage the customer experience communicate clearly with passengers communicate reports provided by passengers supervise movement of passengers check carriages provide information to passengers research passenger needs focus on passengers handle petty cash ensure passenger comfort handle stressful situations speak different languages answer questions about the train transport service assist disable passengers

Essential Knowledge

railway framework legislation passenger transport regulations customs regulations for passengers

Optional Skills and Competences

use different communication channels act reliably

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/ea034d66-0d35-4891-b82c-6434cad2c76f

Status

released

Occupations

train conductor

Description

Skills & Competences

Concept URI