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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.4 - providing information and support to the public and clients
S3.4.0 - providing information and support to the public and clients
S3.4.1 - providing information to the public and clients
S3.4.2 - accompanying and welcoming people
- accompany people
- assist amusement park visitors
- assist at check-in
- assist forest visitors
- assist guest departure
- assist passengers
- assist pool users
- assist VIP guests
- assist visitors
- be friendly to passengers
- conduct guest soloists
- conduct visits to the postmortem room
- coordinate passengers
- ensure passenger comfort
- entertain guests interactively
- escort pedestrians across streets
- escort students on a field trip
- escort visitors to places of interest
- facilitate safe disembarkation of passengers
- greet guests
- guide international students
- guide people to holding areas
- keep company
- lead hiking trips
- make reservations
- manage groups outdoors
- manage the customer experience
- monitor guest access
- provide directions to guests
- provide escort services
- run errands on behalf of customers
- seat customers according to the waiting list
- supervise special visitors
- welcome restaurant guests
- welcome spectators
- welcome tour groups
S3.4.4 - providing general assistance to people
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

manage tourist groups

skills

assisting and caring

providing information and support to the public and clients

accompanying and welcoming people

manage tourist groups

Concept overview

Description

Monitor and guide tourists ensuring positive group dynamics and address areas of conflict and concern where they occur.

Alternative Labels

guide groups of tourists

lead leisure group tours

manage groups of tourists

manage tourists in groups

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)