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Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.4 - providing information and support to the public and clients
S3.4.0 - providing information and support to the public and clients
S3.4.1 - providing information to the public and clients
S3.4.2 - accompanying and welcoming people
S3.4.4 - providing general assistance to people
- allocate keys
- assess customers
- assist children with special needs in education settings
- assist in fund management
- assist in loan applications
- assist patients with special needs
- assist social service users in formulating complaints
- assist students with equipment
- assist students with library operations
- assist with filling fuel tanks of vehicles
- deal with arrivals in accommodation
- deal with departures in accommodation
- deliver outstanding service
- distribute meals to patients
- focus on passengers
- focus on service
- follow up orders for customers
- guarantee customer satisfaction
- hand props to actors
- manage lost and found articles
- perform customer management
- provide athletic equipment to clients
- provide customer follow-up services
- provide membership service
- respond to individuals' extreme emotions
- show good manners with players
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

follow up online user requests

skills

assisting and caring

providing information and support to the public and clients

providing general assistance to people

provide customer follow-up services

follow up online user requests

follow up online user requests

Description

Description

Take feedback from online visitors and take actions that address their requests according to their specific needs.

Alternative Labels

address online user requests

address requests of online users

assess feedback from online users and implement activities to meet their requests

conduct activities to address online user feedback

conduct activities to meet requests of online users

conduct activities to meet requests of website users

follow up requests of online users

follow up requests of website users

follow up website user requests

implement activities to address online user feedback

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)