railway sales agent

Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.

Scope note

Excludes people working in road and urban transport industries collecting fares.

Alternative Labels

agent for railway ticket sales

counter sales agent

railway station agent

railway station cashier

railway station counter agent

railway ticket sales representative

railway tickets salesman

railway tickets saleswoman

railway transportation sales agent

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

act with a high level of safety awareness adapt communication style according to recipient advise customers on the product range of railway companies apply numeracy skills communicate clearly with passengers communicate with customer service department communicate with customers handle petty cash identify customer's needs manage difficult clients persuade clients with alternatives process order forms with customer's information react calmly in stressful situations sell train tickets update message displays use different communication channels

Essential Knowledge

geographic areas

Optional Skills and Competences

achieve sales targets act reliably follow ethical code of conduct in transport services interpret customer non-verbal communication provide high quality customer service satisfy customers

Skills & Competences

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/9a99a5fe-875d-49b2-9b53-cc1b73be1659

Status

released

Occupations