ombudsman

Ombudsmen resolve disputes between two parties where there is a power imbalance, as an impartial mediator. They interview the parties involved and investigate the case in order to come to a resolution beneficial to both parties. They advise on conflict resolution and offer support to clients. The claims are mostly against public institutions and authorities.

Scope note

Excludes mediator.

Alternative Labels

children's ombudsman

information commissioner

ombudsman

ombudswoman

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

apply conflict management apply knowledge of human behaviour create solutions to problems facilitate official agreement manage contract disputes observe confidentiality respond to enquiries show impartiality show intercultural awareness

Essential Knowledge

employment law

Optional Skills and Competences

address problems critically advise on conflict management advise on risk management communicate health and safety measures comply with legal regulations educate employees on occupational hazards identify policy breach interview people moderate in negotiations promote social awareness protect employee rights

Optional Knowledge

health, safety and hygiene legislation scientific research methodology

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/666846b2-01ce-43f6-8cb7-f3be09fac4a2

Status

released

Occupations

ombudsman

Description

Skills & Competences

Concept URI