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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.2 - liaising and networking
S1.3 - teaching and training
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.7 - obtaining information verbally
S1.7.0 - obtaining information verbally
S1.7.1 - interviewing
S1.7.2 - engaging with others to identify needs
- arrange parent teacher meeting
- assess informational needs
- communicate about youth's well-being
- communicate problems to senior colleagues
- confer with event staff
- confer with library colleagues
- consult with sound editor
- consult with technical staff
- discuss dental treatment options with patient
- discuss the medical history of the healthcare user
- ensure student welfare
- identify customer objectives
- identify customer's needs
- identify parts requested by customers
- identify performers' needs
- identify vehicles service requirements
- initiate contact with buyers
- interact with users to gather requirements
- interpret illustration needs
- manage difficult clients
- perform customers’ needs analysis
- persuade clients with alternatives
S1.7.3 - listening and asking questions
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

identify clients' needs

transversal skills and competences

self-management skills and competences

demonstrating willingness to learn

keep an open mind

obtaining information verbally

engaging with others to identify needs

working with computers

using digital tools for collaboration, content creation and problem solving

using digital tools for collaboration and productivity

problem-solving with digital tools

identify clients' needs

skills

communication, collaboration and creativity

solving problems

developing solutions

identify technological needs

identify clients' needs

Concept overview

Description

Identify the areas in which the client may require aid and investigate the possibilities for meeting those needs.

Alternative Labels

establish clients' needs

establish users' needs

classify users' needs

determine users' needs

determine clients' needs

diagnose clients' needs

diagnose users' needs

classify clients' needs

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)