front line medical receptionist

Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.

ESCO Code

4226.1.1

NACE Code

86.1 - Hospital activities

Scope note

Excludes people performing patients treatment. Excludes people performing assistance in medical treatment.

Alternative Labels

receptionist in GP surgery

medical receptionist front line

front desk assistant

medical institution front line receptionist

front desk receptionist

medical receptionist

medical care front line receptionist

GP surgery receptionist

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

adhere to organisational guidelines administer appointments answer patients' questions apply numeracy skills collect healthcare user's general data communicate by telephone communicate in healthcare comply with legislation related to health care contribute to continuity of health care follow clinical guidelines identify patients' medical records maintain healthcare user data confidentiality maintain reception area manage healthcare users' data type on electronic devices use electronic health records management system work in a multicultural environment in health care work in multidisciplinary health teams

Essential Knowledge

administrative tasks in a medical environment customer service health care legislation health care system health records management medical informatics medical terminology

Optional Skills and Competences

assist patients with special needs communicate in foreign languages with health service providers comply with quality standards related to healthcare practice process medical insurance claims screen clients

Optional Knowledge

manage healthcare staff medical studies professional documentation in health care

Skills Group Share

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/3469cbcc-5332-41dc-977a-29cf1b7ef7be

Status

released

Occupations