ship steward/ship stewardess

Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.

Alternative Labels

cruise ship guest services associate

cruise ship guest services officer

cruise ship guest services professional

cruise ship steward

cruise ship stewardess

ferry steward

ferry stewardess

ship guest services associate

ship guest services officer

ship guest services professional

ship steward

ship stewardess

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

assist passengers check passenger tickets communicate reports provided by passengers communicate verbal instructions comply with food safety and hygiene deliver outstanding service demonstrate emergency procedures facilitate safe disembarkation of passengers follow verbal instructions greet guests handle customer complaints handle financial transactions handle veterinary emergencies help to control passenger behaviour during emergency situations maintain customer service manage on board hazards manage the customer experience provide food and beverages provide information to passengers serve food in table service

Essential Knowledge

health and safety measures in transportation

Optional Skills and Competences

assist at check-in assist clients with special needs distribute local information materials give instructions to staff handle guest luggage identify customer's needs implement marketing strategies implement sales strategies maintain stock supplies for guest cabin maintain vessel safety and emergency equipment manage lost and found articles oversee guest laundry service perform services in a flexible manner perform small vessel safety procedures prepare mixed beverages prepare simple meals on board provide first aid read stowage plans service rooms show intercultural awareness use different communication channels use riverspeak to communicate

Optional Knowledge

physical parts of the vessel vessel safety equipment

Skills & Competences

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/6a2270bc-3f69-4cfd-b99b-fdc2c70d1779

Status

released

Occupations