travel agency manager

Travel agency managers are in charge of managing employees and activities of a travel agency. They organise, advertise and sell tourist offers and travel deals for specific regions.

Alternative Labels

tourism agency manager

tourism sales manager

travel call centre manager

travel sales manager

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

apply strategic thinking build a network of suppliers in tourism comply with food safety and hygiene conduct search engine optimisation coordinate operational activities create annual marketing budget engage local communities in the management of natural protected areas handle customer complaints identify customer's needs implement marketing strategies implement sales strategies implement strategic planning maintain relationship with suppliers manage budgets manage conservation of natural and cultural heritage manage staff manage visitor flows in natural protected areas maximise sales revenues measure customer feedback monitor financial accounts motivate staff to reach sales targets negotiate supplier arrangements oversee all travel arrangements perform market research plan digital marketing prepare travel packages recruit employees seek innovation in current practices set up pricing strategies supervise crew support community-based tourism support local tourism use e-tourism platforms use global distribution system

Essential Knowledge

geographical areas relevant to tourism tourist resources of a destination for further development

Optional Skills and Competences

build business relationships develop inclusive communication material develop working procedures educate on sustainable tourism improve customer traveling experiences with augmented reality manage distribution channels manage online content participate in tourism events perform services in a flexible manner promote the use of sustainable transport promote virtual reality travelling experiences train employees

Optional Knowledge

augmented reality ecotourism self-service technologies in tourism virtual reality

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/9358775a-3769-4327-bf25-6c0d9d69d192

Status

released

Occupations