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Skills & competences

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K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S5.0 - working with computers
S5.1 - programming computer systems
S5.2 - setting up and protecting computer systems
S5.5 - accessing and analysing digital data
S5.5.0 - accessing and analysing digital data
S5.5.1 - browsing, searching and filtering digital data
S5.5.2 - managing, gathering and storing digital data
- analyse blockchain use cases
- balance database resources
- conduct threat intelligence
- convert different audiovisual formats
- create digital files
- create freight rate databases
- create website wireframe
- define database physical structure
- develop data link services for navigation purposes
- develop geological databases
- digitise documents
- establish data processes
- implement data quality processes
- implement data warehousing techniques
- integrate content into output media
- integrate ICT data
- link data between all inland business units
- maintain computerised records of railway traffic
- maintain database performance
- maintain freelance database
- maintain internet protocol configuration
- maintain warehouse database
- manage aeronautical information management services
- manage computer-based transport operation control systems
- manage digital documents
- manage digital libraries
- manage email hosting service
- manage flight data communications programme
- manage ICT data classification
- manage ICT legacy implication
- manage IT security compliances
- manage online content
- manage quantitative data
- manage standard enterprise resource planning system
- manage website
- migrate existing data
- normalise data
- operate relational database management system
- perform computer analyses of geotechnical structures
- perform data analysis
- perform data cleansing
- perform data mining
- perform forensic preservations of digital devices
- perform online data analysis
- perform safety data analysis
- put uncut recordings into computer
- record data from biomedical tests
- scan photos
- store digital data and systems
- transfer uncut audiovisual material to computer
- use chromatography software
- use content management system software
- use data processing techniques
- use databases
- use electronic health records in nursing
- use electronic health records management system
- use experience map
- use geographic information systems
- use milk control software
- use rental management software
- use software for data preservation
- use software libraries
- use specific data analysis software
- use spreadsheets software
- utilise content types
S5.6 - using digital tools for collaboration, content creation and problem solving
S5.7 - using digital tools to control machinery
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

use ICT ticketing system

skills

working with computers

accessing and analysing digital data

accessing and analysing digital data

use ICT systems

use ICT ticketing system

use ICT ticketing system

Description

Description

Utilise a specialised system to track registration, processing and resolution of issues in an organisation by assigning each of these issues a ticket, registering inputs from involved persons, tracking changes and displaying the status of the ticket, until it is completed.

Alternative Labels

use e-ticketing system

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)