Hierarchy view
handle customer complaints
Description
Description
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Alternative Labels
address guest complaints
deal with client's negative feedback
handle complaints by customers
handle customer complaints
handle customers' complaints
Skill type
skill
Skill reusability level
cross-sector skills and competences
Relationships
Broader concepts
Narrower skills
Essential for
chimney sweep supervisor
housekeeping supervisor
taxi controller
travel consultant
room attendant
restaurant host/restaurant hostess
rental manager
customer experience manager
head pastry chef
sport facility manager
spa manager
bed and breakfast operator
head chef
rooms division manager
restaurant manager
ship steward/ship stewardess
vehicle rental agent
beauty salon attendant
travel agency manager
bookmaker
venue director
head waiter/head waitress
director of compliance and information security in gambling
spa attendant
flight attendant
hotel butler
quick service restaurant team leader
tour operator representative
railway station manager
hospitality establishment receptionist
animal groomer
hospitality entertainment manager
club host/club hostess
night auditor
casino cashier
laundry workers supervisor
veterinary receptionist
hotel concierge
building caretaker
camping ground operative
travel agent
barista
facilities manager
camping ground manager
laundry and dry cleaning manager
steward/stewardess
Optional for
bathroom fitter
tanning consultant
mountain guide
weights and measures inspector
service manager
gambling manager
contact centre supervisor
host/hostess
meter reader
kitchen unit installer
lottery manager
train attendant
cloak room attendant
front of house manager
kosher butcher
membership administrator
laundry worker
specialised goods distribution manager
aircraft pilot
airline transport pilot
park guide
application engineer
butcher
contract engineer
betting manager
locker room attendant
halal butcher
financial manager
tourist animator
doorman/doorwoman
ground steward/ground stewardess
insurance claims manager
insurance claims handler
linen room attendant
hospitality revenue manager
tourist guide
warehouse worker
client relations manager
hospitality establishment security officer
veterinary nurse
operations manager
accommodation manager
beauty salon manager
contact centre manager
receptionist
hotel porter
Concept URI
Status
released
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