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Skills & competences

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K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S2.0 - information skills
S2.1 - conducting studies, investigations and examinations
S2.2 - documenting and recording information
S2.3 - managing information
S2.4 - processing information
S2.5 - measuring physical properties
S2.6 - calculating and estimating
S2.7 - analysing and evaluating information and data
S2.8 - monitoring, inspecting and testing
S2.8.0 - monitoring, inspecting and testing
S2.8.1 - testing electrical and mechanical systems or equipment
S2.8.2 - monitoring operational activities
S2.8.3 - monitoring financial and economic resources and activity
- analyse market financial trends
- arrange audit
- check payrolls
- conduct financial audits
- control of expenses
- enforce customer's debt repayment
- ensure compliance with accounting conventions
- handle financial overviews of the store
- inspect government expenditures
- inspect government incomes
- maintain plans of a mining site
- monitor banking activities
- monitor billing procedures
- monitor bond market
- monitor casino finances
- monitor charity's budget
- monitor credit institutes
- monitor financial accounts
- monitor international market performance
- monitor loan portfolio
- monitor mine costs
- monitor national economy
- monitor oil rig costs
- monitor online competitors
- monitor production costs
- monitor programming finances
- monitor stock market
- monitor title procedures
- monitor well costs
- oversee freight-related financial documentation
- perform forensic accounting
- undertake clinical audit
S2.8.4 - monitoring safety or security
S2.8.5 - monitoring environmental conditions
S2.8.6 - monitoring health conditions of humans and animals
S2.8.8 - testing and analysing substances
S2.8.9 - inspecting food safety and quality
S2.8.10 - monitoring quality of products
S2.8.11 - testing vehicles
S2.9 - monitoring developments in area of expertise
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

perform mystery shopping

skills

information skills

monitoring, inspecting and testing

monitoring financial and economic resources and activity

perform mystery shopping

Description

Description

Visit shops and commercial establishments as a mystery shopper in order to pose questions, observe procedures, test sales persons and gathered information about their performance for assessing the quality of the service and the abidance of protocols, especially in high-end services.

Alternative Labels

conduct mystery shopping

do mystery shopping

performing mystery shopping

perform mystery shopping

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

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Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.2 (Last update 22/02/2024)