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Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.1.0 - negotiating
S1.1.1 - negotiating and managing contracts and agreements
S1.1.2 - mediating and resolving disputes
S1.1.3 - responding to complaints
- handle complaints
- handle customer complaints
- handle game complaints
- handle incoming insurance claims
- handle jewellery and watches insurance claims
- handle returns
- handle spectator complaints
- investigate complaints about improper waste handling
- manage employee complaints
- respond to emergency calls for repairs
- respond to visitor complaints
S1.2 - liaising and networking
S1.3 - teaching and training
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.7 - obtaining information verbally
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

follow up complaint reports

working with others

following instructions and procedures

social and communication skills and competences

communicating

report facts

assisting and caring

protecting and enforcing

complying with operational procedures

follow work procedures

follow reporting procedures

transversal skills and competences

thinking skills and competences

processing information, ideas and concepts

think critically

responding to complaints

skills

communication, collaboration and creativity

negotiating

responding to complaints

handle complaints

follow up complaint reports

Description

Description

Follow up complaints or accident reports in order to take adequate measures to solve problems. Contact the relevant authorities or internal staff to provide solutions in various situations.

Alternative Labels

act in response to complaint or accident reports

address complaint reports

chase up reports of complaints

develop solutions in response to complaints

follow up complaint reports

follow up on complaints

follow up on reports of complaints

investigate complaint reports

investigate complaints

pursue complaint reports

respond to complaint or accident reports

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.1 (Last update 26/09/2022)