Skills & competences

Description

Information and communications technology operations technicians support the day-to-day processing, operation and monitoring of information and communications technology systems, peripherals, hardware, software and related computer equipment to ensure optimal performance and identify any problems.
Tasks include -
(a) operating and controlling peripheral and related computer equipment;
(b) entering commands, using computer terminals, and activating controls on computer and peripheral equipment to integrate and operate equipment;
(c) monitoring systems for equipment failure or errors in performance;
(d) notifying supervisors or maintenance technicians of equipment malfunctions;
(e) responding to program error messages by finding and correcting problems, escalating the problem to other staff or terminating the program;
(f) reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and to control settings;
(g) retrieving, separating and sorting program output as needed, and sending data to specified users;
(h) loading peripheral equipment, such as printers, with selected materials for operating runs, or overseeing loading of peripheral equipment by peripheral equipment operators.
Examples of the occupations classified here:
- Computer operator
- Computer peripheral equipment operator
- High-speed computer printer operator
Some related occupations classified elsewhere:
- Computer network technician - 3513