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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.1.0 - counselling
S3.1.1 - counselling on personal, family or social issues
- empathise with the woman's family during and after pregnancy
- engage with offenders
- facilitate the healing process related to sexual assault
- give advice on personal matters
- have emotional intelligence
- help clients cope with grief
- help clients make decisions during counselling sessions
- manage social crisis
- match people
- organise relapse prevention
- provide anger management counselling
- provide social counselling
- provide spiritual counselling
- support young victims of sexual assault
- use motivational incentives in addiction counselling
- work for public inclusion
- work on the effects of abuse
- work with patterns of psychological behaviour
S3.1.2 - providing support to resolve problems
S3.1.3 - assisting people to access services
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.4 - providing information and support to the public and clients
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

provide social guidance over the phone

skills

assisting and caring

counselling

counselling on personal, family or social issues

provide social guidance over the phone

Concept overview

Description

Give social support and advice to individuals over the phone listening to their concerns and reacting accordingly.

Alternative Labels

give guidance over the phone

give telephonic advice and support

provide guidance by phone

provide guidance over the telephone

provide over the phone guidance

provide telephonic guidance

support individuals over the phone

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)