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Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.4 - providing information and support to the public and clients
S3.4.0 - providing information and support to the public and clients
S3.4.1 - providing information to the public and clients
- aid archive users with their enquiries
- answer incoming calls
- answer patients' questions
- answer questions about the train transport service
- assist passengers with timetable information
- carry out bibliographic work
- clarify how various components work together
- describe electric drive system
- distribute programmes at the venue
- explain features in accommodation venue
- handle warranty for digital equipment
- inform customers of activity changes
- notify customers on special offers
- process customer requests based on the REACh Regulation 1907 2006
- provide amusement park information
- provide customers with order information
- provide information on facility's services
- provide information on mortuary services
- provide information on school services
- provide information on solar panels
- provide information on study programmes
- provide information on the effects of childbirth on sexuality
- provide information on the effects of physiotherapy
- provide information on train routes
- provide information on wind turbines
- provide information related to antique items
- provide information to customers on tobacco products
- provide library information
- provide medicines information
- provide tourism related information
- provide visitor information
- quote prices
- respond to enquiries
- respond to requests for logistics services from all over the world
- update message displays
S3.4.2 - accompanying and welcoming people
S3.4.4 - providing general assistance to people
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

provide information to passengers

skills

assisting and caring

providing information and support to the public and clients

providing information and support to the public and clients

report facts

self-management skills and competences

working efficiently

attend to detail

provide information

provide information to passengers

transversal skills and competences

social and communication skills and competences

communicating

address an audience

provide information to passengers

provide information to passengers

Description

Description

Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

Alternative Labels

give information to passengers

inform passengers

provide information to customers

provide information to travellers

provide passengers with information

respond to passenger information requests

respond to passenger requests for information

supply information to passengers

transmit information to passengers

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Narrower skills

Essential for

Optional for

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.2 (Last update 22/02/2024)