Skills & competences

accept own accountability adhere to organisational guidelines advocate for social service users apply decision making within social work apply holistic approach within social services apply organisational techniques apply person-centred care apply problem solving in social service apply quality standards in social services apply socially just working principles assess social service users' situation assist individuals with disabilities in community activities assist social service users in formulating complaints assist social service users with physical disabilities build helping relationship with social service users communicate professionally with colleagues in other fields communicate with social service users comply with legislation in social services conduct interview in social service contribute to protecting individuals from harm deliver social services in diverse cultural communities demonstrate leadership in social service cases encourage social service users to preserve their independence in their daily activities follow health and safety precautions in social care practices involve service users and carers in care planning listen actively maintain privacy of service users maintain records of work with service users maintain the trust of service users manage social crisis manage stress in organisation meet standards of practice in social services monitor service users' health prevent social problems promote inclusion promote service users' rights promote social change protect vulnerable social service users provide social counselling refer service users to community resources relate empathetically report on social development review social service plan support harmed social service users support service users in developing skills support service users to use technological aids support social service users in skills management support social service users with specific communication needs support social service users' positiveness tolerate stress undertake continuous professional development in social work undertake risk assessment of social service users work in a multicultural environment in health care work within communities