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مدير علاقات العملاء / مديرة علاقات العملاء

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Business and administration professionals

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مدير علاقات العملاء / مديرة علاقات العملاء

Description

Code

2431.6

Description

يعمل مديرو علاقات العملاء كشخص متوسط بين الشركة وعملائها. ويضمنون رضا العملاء عن طريق تزويدهم بتوجيهات وشرح حول حساباتهم وخدماتهم التي تتلقاها الشركة. كما أن لديهم مهام أخرى محتملة مثل وضع الخطط أو تقديم العروض.

Scope note

Excludes customer experience managers. Excludes people working with short term customers in the hospitality, recreation or entertainment industry.

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

Essential Knowledge

Optional Skills and Competences

Optional Knowledge

Skills & Competences

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.2 (Last update 22/02/2024)