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Skills & competences

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K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S4 - management skills
S4.0 - management skills
S4.1 - developing objectives and strategies
S4.2 - organising, planning and scheduling work and activities
S4.3 - allocating and controlling resources
S4.4 - performing administrative activities
S4.4.0 - performing administrative activities
S4.4.2 - executing financial transactions
- allocate bills
- apply for refunds
- attach accounting certificates to accounting transactions
- carry out financial transactions
- check deliveries on receipt
- close sales at auction
- collect fares
- collect fees for cloak room service
- collect fees for toilet usage
- collect licence fees
- collect rental fees
- collect visitor fees
- complete transaction procedures for returned vehicles
- convert currency
- count money
- create banking accounts
- enter receipt of coffee inventory
- handle cash flow
- handle financial transactions
- handle payments in dentistry
- handle petty cash
- issue purchase orders
- issue sales invoices
- manage cash desk
- manage cash flow
- manage clients' money matters
- manage financial transactions of fuel station
- manage freight payment methods
- manage gambling finances
- manage gaming cash desk
- manage licensing fees
- manage securities trading
- operate cash point
- operate cash register
- operate electronic payment terminals
- operate financial instruments
- process loyalty schemes
- process payments
- resolve difficult account allocation cases
- review event bills
- set payment handling strategies
- supervise deposit slips
- take payments for bills
S4.4.3 - performing general clerical and administrative tasks
S4.5 - leading and motivating
S4.6 - building and developing teams
S4.7 - recruiting and hiring
S4.8 - supervising people
S4.9 - making decisions
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

process refunds

skills

management skills

performing administrative activities

executing financial transactions

process refunds

Description

Description

Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

Alternative Labels

handle refunds

measure refunds

pay refunds

process a refund

processing refunds

process refunds

refund processing

sort refunds

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Essential for

flower and garden specialised seller beverages specialised seller sporting accessories specialised seller pet and pet food specialised seller tobacco specialised seller fuel station specialised seller domestic appliances specialised seller music and video shop specialised seller bakery specialised seller confectionery specialised seller orthopaedic supplies specialised seller telecommunications equipment specialised seller audiology equipment specialised seller sales assistant building materials specialised seller toys and games specialised seller jewellery and watches specialised seller specialised antique dealer ticket issuing clerk ammunition specialised seller press and stationery specialised seller eyewear and optical equipment specialised seller fish and seafood specialised seller motor vehicles specialised seller shop assistant meat and meat products specialised seller floor and wall coverings specialised seller fruit and vegetables specialised seller computer and accessories specialised seller shoe and leather accessories specialised seller furniture specialised seller clothing specialised seller computer games, multimedia and software specialised seller audio and video equipment specialised seller specialised seller cosmetics and perfume specialised seller textile specialised seller customer service representative second-hand goods specialised seller bookshop specialised seller hardware and paint specialised seller cashier medical goods specialised seller delicatessen specialised seller

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.2 (Last update 22/02/2024)