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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S4 - management skills
S4.0 - management skills
S4.1 - developing objectives and strategies
S4.2 - organising, planning and scheduling work and activities
S4.3 - allocating and controlling resources
S4.4 - performing administrative activities
S4.4.0 - performing administrative activities
S4.4.2 - executing financial transactions
- allocate bills
- apply for refunds
- attach accounting certificates to accounting transactions
- carry out financial transactions
- check deliveries on receipt
- close sales at auction
- collect fares
- collect fees for cloak room service
- collect licence fees
- collect rental fees
- collect visitor fees
- complete transaction procedures for returned vehicles
- convert currency
- count money
- create banking accounts
- enter receipt of coffee inventory
- handle cash flow
- handle financial transactions
- handle payments in dentistry
- handle petty cash
- issue purchase orders
- issue sales invoices
- manage cash desk
- manage clients' money matters
- manage financial transactions of fuel station
- manage freight payment methods
- manage gambling finances
- manage gaming cash desk
- manage licensing fees
- manage securities trading
- operate cash register
- operate electronic payment terminals
- operate financial instruments
- process loyalty schemes
- process payments
- resolve difficult account allocation cases
- review event bills
- set payment handling strategies
- supervise deposit slips
S4.4.3 - performing general clerical and administrative tasks
S4.5 - leading and motivating
S4.6 - building and developing teams
S4.7 - recruiting and hiring
S4.8 - supervising people
S4.9 - making decisions
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

process refunds

skills

management skills

performing administrative activities

executing financial transactions

process refunds

Concept overview

Description

Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

Alternative Labels

handle refunds

measure refunds

pay refunds

process a refund

processing refunds

refund processing

sort refunds

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Essential for

specialised antique dealer delicatessen specialised seller eyewear and optical equipment specialised seller specialised seller meat and meat products specialised seller pet and pet food specialised seller press and stationery specialised seller toys and games specialised seller computer and accessories specialised seller orthopaedic supplies specialised seller fuel station specialised seller telecommunications equipment specialised seller textile specialised seller ticket issuing clerk furniture specialised seller second-hand goods specialised seller bookshop specialised seller shop assistant hardware and paint specialised seller flower and garden specialised seller customer service representative computer games, multimedia and software specialised seller cosmetics and perfume specialised seller bakery specialised seller audio and video equipment specialised seller jewellery and watches specialised seller cashier building materials specialised seller music and video shop specialised seller shoe and leather accessories specialised seller fish and seafood specialised seller domestic appliances specialised seller ammunition specialised seller tobacco specialised seller medical goods specialised seller beverages specialised seller sales assistant clothing specialised seller fruit and vegetables specialised seller confectionery specialised seller motor vehicles specialised seller sporting accessories specialised seller floor and wall coverings specialised seller audiology equipment specialised seller

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)