rooms division manager

Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.

Alternative Labels

director of rooms

front desk manager

front office manager

head receptionist

reception manager

reservations manager

rooms and reservations manager

rooms division manager

rooms manager

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

assess cleanliness of areas comply with food safety and hygiene coordinate activities across hospitality rooms division coordinate redecoration of hospitality establishment develop working procedures ensure cross-department cooperation forecast occupancy demand handle customer complaints maintain customer service manage budgets manage front operations manage health and safety standards manage hospitality revenue manage inspections of equipment manage maintenance operations manage staff monitor financial accounts present reports schedule shifts train reception staff

Optional Skills and Competences

carry out end of day accounts deal with arrivals in accommodation deal with departures in accommodation greet guests identify customer's needs maintain customer records monitor work for special events process booking process reservations supervise housekeeping operations think analytically train employees

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/02e19186-458f-40eb-9e78-31c656d12ac7

Status

released

Occupations