spa manager

Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.

Alternative Labels

manager of spa

spa and wellness manager

spa director

spa manager

spa managers

wellness manager

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

analyse goal progress create solutions to problems develop recreation programmes develop revenue generation strategies discharge employees ensure infrastructure accessibility establish daily priorities follow company standards guarantee customer satisfaction handle customer complaints identify customer's needs inform customers of activity changes lead a team liaise with local authorities liaise with managers manage customer service manage health and safety standards manage logistics manage operational budgets manage recreational facility manage staff manage supplies meet picking standards oversee spa maintenance plan health and safety procedures plan spa services produce sales reports promote recreation activities recruit employees represent the organisation respond to customers' inquiries schedule recreation facilities schedule shifts set organisational policies supervise daily information operations supervise the management of an establishment supervise work train employees

Essential Knowledge

communication principles company policies corporate social responsibility customer relationship management customer service product comprehension recreation activities spa products types of spa

Optional Skills and Competences

administer appointments assess employees' capability levels check in guests coordinate advertising campaigns coordinate events create a financial plan evaluate employees fix meetings implement marketing strategies interview people manage budgets manage inventory manage payroll manage profitability manage workflow processes measure customer feedback order supplies promote cultural venue events sell products sell services sell tickets

Optional Knowledge

accounting advertising techniques bookkeeping regulations counselling methods

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/080fc550-b7ca-4576-aaf5-06fffbede994

Status

released

Occupations

spa manager

Description

Skills & Competences

Concept URI