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Skills & competences

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K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S2.0 - information skills
S2.1 - conducting studies, investigations and examinations
S2.2 - documenting and recording information
S2.3 - managing information
S2.4 - processing information
S2.5 - measuring physical properties
S2.6 - calculating and estimating
S2.7 - analysing and evaluating information and data
S2.7.0 - analysing and evaluating information and data
S2.7.1 - assessing land or real estate
S2.7.2 - analysing scientific and medical data
S2.7.3 - analysing financial and economic data
S2.7.4 - analysing business operations
- analyse booking patterns
- analyse business objectives
- analyse business plans
- analyse business processes
- analyse business requirements
- analyse call centre activities
- analyse call performance trends
- analyse costume sketches
- analyse drill engineering
- analyse energy consumption
- analyse gambling data
- analyse goal progress
- analyse information processes
- analyse internal factors of companies
- analyse logistic needs
- analyse membership
- analyse milk control test results
- analyse oil operations data
- analyse packaging requirements
- analyse pipeline database information
- analyse production processes for improvement
- analyse quality of nurse care
- analyse relation between supply chain improvement and profit
- analyse route possibilities in pipeline projects
- analyse ship operations
- analyse supply chain strategies
- analyse supply chain trends
- analyse the context of an organisation
- analyse transport studies
- analyse work-related written reports
- apply control process statistical methods
- assess community arts programme resources
- assess health services within the community
- assess performance of rail operations
- assess the feasibility of implementing developments
- carry out sales analysis
- combine business technology with user experience
- compare production forecasts with actual results
- conduct analysis of ship data
- conduct energy audit
- conduct evaluation of quality standards
- conduct impact evaluation of ICT processes on business
- deliver business research proposals
- determine production capacity
- determine production feasibility
- evaluate advertising campaign
- evaluate company needs
- evaluate pharmaceutical manufacturing process
- evaluate project plans
- evaluate vineyard problems
- evaluate vineyard quality
- execute feasibility study
- execute feasibility study on hydrogen
- forecast distribution activities
- forecast future ICT network needs
- forecast future levels of business
- forecast timber production
- identify ICT user needs
- interpret business information
- interpret data in food manufacturing
- manage commercial risks
- measure customer feedback
- measure effectiveness of the service provided
- monitor extraction logging operations
- monitor food production documentation
- perform a feasibility study for building management systems
- perform a feasibility study on biogas energy
- perform a feasibility study on biomass systems
- perform a feasibility study on combined heat and power
- perform a feasibility study on district heating and cooling.
- perform a feasibility study on electric heating
- perform a feasibility study on heat pumps
- perform a feasibility study on mini wind power
- perform a feasibility study on solar absorption cooling
- perform brand analysis
- perform business analysis
- perform feasibility study on geothermal energy
- perform feasibility study on solar heating
- perform PESTEL analysis
- perform procurement market analysis
- perform smart grid feasibility study
- provide petroleum engineering support
- record drilling
- revise quality control systems documentation
- use analytics for commercial purposes
- use methods of logistical data analysis
- verify feasibility
- visit suppliers
S2.7.5 - performing risk analysis and management
S2.7.6 - evaluating systems, programmes, equipment and products
S2.8 - monitoring, inspecting and testing
S2.9 - monitoring developments in area of expertise
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

analyse customer service surveys

transversal skills and competences

thinking skills and competences

processing information, ideas and concepts

think critically

analyse customer service surveys

skills

information skills

analysing and evaluating information and data

analysing business operations

analyse customer service surveys

Description

Description

Analyse results from surveys completed by passengers/customer. Analyse results to identify trends and draw conclusions.

Alternative Labels

analyse client surveys

analyse customer service questionnaires

analyse customer surveys

analyze customer service surveys

assess results of customers surveys

carry out analysis of the results of customer surveys

conduct analysis on customer surveys

develop conclusions from results of customer surveys

evaluate customer service questionnaires

evaluate customer service surveys

evaluate customer surveys

identify trends in results of customer surveys

make assessments of the results of customer surveys

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Optional Knowledge

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.2 (Last update 22/02/2024)