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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.1.0 - negotiating
S1.1.1 - negotiating and managing contracts and agreements
S1.1.2 - mediating and resolving disputes
S1.1.3 - responding to complaints
- follow up complaint reports
- handle complaints
- handle customer complaints
- handle game complaints
- handle incoming insurance claims
- handle jewellery and watches insurance claims
- handle returns
- handle spectator complaints
- investigate complaints about improper waste handling
- manage employee complaints
- respond to emergency calls for repairs
- respond to visitor complaints
S1.2 - liaising and networking
S1.3 - teaching and training
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.7 - obtaining information verbally
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

investigate customer complaints of food products

transversal skills and competences

self-management skills and competences

demonstrating willingness to learn

accept criticism and guidance

handle customer complaints

investigate customer complaints of food products

skills

communication, collaboration and creativity

negotiating

responding to complaints

investigate customer complaints of food products

Concept overview

Description

Investigate customer complaints in order to determine the non-satisfactory elements in food products that lead to complaints from customers.

Alternative Labels

analyse customer complaints

examine customer complaints

inspect customer complaints

investigate a customer complaint

investigate customer complaints

scrutinise customer complaints

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Narrower skills

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)