bed and breakfast operator

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

educate on sustainable tourism engage local communities in the management of natural protected areas forecast occupancy demand greet guests guarantee customer satisfaction handle customer complaints handle financial transactions identify customer's needs maintain customer records maintain customer service manage budgets manage conservation of natural and cultural heritage manage hospitality revenue manage the customer experience measure customer feedback monitor financial accounts support community-based tourism support local tourism use e-tourism platforms use resource-efficient technologies in hospitality

Essential Knowledge

customer service waste management

Optional Skills and Competences

clean household linens deal with arrivals in accommodation design customer experiences develop strategies for accessibility ensure price competitiveness handle chemical cleaning agents handle guest luggage handle linen in stock improve customer traveling experiences with augmented reality maintain linen operation manage staff manage visitor flows in natural protected areas measure sustainability of tourism activities plan measures to safeguard cultural heritage plan measures to safeguard natural protected areas promote the use of sustainable transport promote virtual reality travelling experiences service rooms take room service orders tend to guests with special needs

Optional Knowledge

augmented reality ecotourism food waste monitoring systems local area tourism industry self-service technologies in tourism virtual reality

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/2171a849-4065-411c-8390-835b7782ed8b

Status

released

Occupations