Hierarchy view
rental service representative
Description
Description
Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Alternative Labels
rental advisor
rental sales assistant
rental sales desk agent
rental sales desk clerk
rental sales desk supervisor
rental sales manager
rental sales supervisor
rental sales team leader
rental sales worker
rental service assistant
rental service desk agent
rental service desk clerk
rental service desk supervisor
rental service manager
rental service supervisor
rental service team leader
rental service worker
rental specialist
Relationships
Essential Skills and Competences
achieve sales targets
apply numeracy skills
assist customers
communicate with customers
guarantee customer satisfaction
handle financial transactions
handle rental overdues
have computer literacy
identify customer's needs
maintain inventory of rented items
manage claims process
perform multiple tasks at the same time
process data
process payments
provide customer follow-up services
provide customers with price information
record customers' personal data
review completed contracts
work independently in rental services
Essential Knowledge
Optional Skills and Competences
build rapport with people from different cultural backgrounds
communicate by telephone
create solutions to problems
facilitate official agreement
listen actively
manage contracts
manage theft prevention
operate cash register
show diplomacy
speak different languages
use customer relationship management software
use different communication channels
Concept URI
Status
released
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