flight attendant

Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and direct passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalies.

Alternative Labels

aircraft attendant

air crew member

cabin attendant

cabin crew member

flight attendant

flight crew member

inflight service attendant

steward

stewardess

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

analyse work-related written reports carry out pre-flight duties communicate verbal instructions comply with food safety and hygiene conduct full-scale emergency plan exercises deal with challenging work conditions deliver outstanding service execute flight plans follow verbal instructions give instructions to staff greet guests handle customer complaints handle financial transactions handle stressful situations handle veterinary emergencies inspect cabin service equipment maintain customer service maintain relationship with customers manage the customer experience perform routine flight operations checks prepare flight reports process customer orders provide first aid provide food and beverages sell souvenirs serve food in table service upsell products

Essential Knowledge

air transport law airport planning common aviation safety regulations

Optional Skills and Competences

act reliably apply transportation management concepts be friendly to passengers have computer literacy perform services in a flexible manner provide information to passengers tolerate stress use different communication channels

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/f20d3ae6-baeb-482c-b68d-c2fb115e5dde

Status

released

Occupations